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Updated COVID-19 Protocols For Your Healthy & Safety

By December 8, 2021March 11th, 2022IFR Blog / Helijet News

Updated Information: February 11, 2022

Helijet is committed to keeping passenger health and safety at the forefront as Canada’s travel restrictions & British Columbia’s Restart continue to evolve.

We are ensuring we continue meet or exceed all safety and public health protocols including Government of Canada’s Covid-19 regulated vaccine mandates for employees and travellers, health screenings at check-in, and mask requirements for all passengers from check-in to arrival including onboard, for the duration of the flight.

Safe TravelsWe are pleased to follow the guidelines of the World Travel & Tourism Council (WTTC) SafeTravels program.Covid Clean

As well, Helijet has taken the Helicopter Association International (HAI) COVID Clean pledge, and our Agents having taken the Province of BC’s BSAFE Training program to ensure that we maintain the trusted customer service that our travellers and colleagues expect from Helijet for a worry-free journey.

In following these program guidelines, and those mandated by Transport Canada, we pledge to meet or exceed any applicable federal, provincial, or municipal regulations introduced to prevent the transmission of COVID-19 and other infectious diseases including:

PROOF OF VACCINATION:
Effective November 30, 2021, all air travellers who are 12 years and 4 months of age or older are required to be fully vaccinated. A valid COVID-19 molecular test will no longer be accepted as an alternative to vaccination, unless travellers are eligible for one of the limited exceptions.
 

  • Those who are medically unable to be vaccinated, which refers to specific medical conditions listed in the latest recommendation of the National Advisory Committee on Immunization
  • Those travelling for essential medical services and treatment, which refer to booked appointments to get medical services that are important to saving lives and improving health outcomes
  • Those who hold sincere religious beliefs, in recognition of the rights of Canadians under the Canadian Human Rights Act

Passengers will be responsible to submit a completed exemption form to Helijet by the mandated deadline.
A request must be submitted in writing to passengerservices@helijet.com :
(click following links to print forms)

Upon approval, travellers will receive an acceptance/approval document from passengerservices@helijet.com. Passengers are required to carry the completed exemption form and Helijet’s acceptance/approval document with them during their travel journey.  Please note, the acceptance/approval document must be provided to the Helijet agent at check-in for each flight, multiple copies may be required.

Before boarding a Helijet flight, Passengers with temporary exemptions due to Medical Inability, Essential Medical Services or Treatment or Sincere Religious Belief will be required to show proof of a negative COVID-19 molecular test result, taken no more than 72 hours prior.

Temporary exemptions due to Medical Inability, Essential Medical Services or Treatment or Sincere Religious Belief are operator-specific. Therefore, a temporary exemption from another airline is not valid on Helijet, likewise a temporary exemption, if granted, from Helijet is not valid on another carrier.  All exemptions are deemed to be ‘temporary’ as both the exemption form and the operator-administered exemption approval is time limited, see validity and application dates noted above.

*Before you travel, visit travel.gc.ca for details on accepted vaccines and details on temporary exemptions.

Information on BC Vaccine Card and proof of vaccination can be found online here.
For travellers from outside of British Columbia, find how to access your Canadian COVID-19 proof of vaccination, online here.

To help ensure your health and safety is of foremost importance, Helijet continues to follow these procedures and protocols for all travellers:

  • If you are feeling unwell or exhibit known COVID-19 symptoms such as a cough or difficulty breathing, you are asked to stay home and rebook your trip for a time when you are verified symptom-free by a doctor.
  • MASKS: Transport Canada requires all travellers*, over 2 years of age, to have a removeable face mask**to cover their mouth and nose to prevent the inadvertent spread of COVID-19.  Travellers must wear their face mask at all times during the check-in and the boarding process, and for the duration of their flight. As well, masks are required to be worn any time travellers are within the terminal building, except when eating or drinking while seated.  Masks are recommended anytime travellers are within 2 metres or less away from another person, including outside of the terminal, or when directed to do so by any Helijet team member. Failure to wear a mask may result in being denied boarding on this and future flights.
  • On arrival at the terminal, all passengers will be asked to show their proof of vaccination, and to answer the following health check questionnaire. Failure to respond, false statements or answers confirming symptoms could result in fines and being denied boarding on flights.
    1.         Do you have a fever and a cough or any breathing difficulty?
    2.        Have you had, tested positive for, or suspected you have COVID-19 in the past
    10 days, due to developing signs or symptoms of COVID-19
    3.        If YES to above; do you have a medical certificate confirming that your symptom
    aren’t related to COVID-19, or do you have the results of a negative COVID-19
    molecular or anti-gen test, administered by a laboratory, healthcare entity or telehealth service
  • Disinfecting our aircraft, and shuttle vans, according to manufacturer recommendations, between every flight or drive.
  • Conducting a detailed disinfection regime for all aircraft at the end of every day, to ensure no contaminants remain for passengers who board the aircraft next.
  • Continuously cleaning or disinfecting of our waiting area, our counters, our restrooms, and any other publicly accessible area and high touch-points of our facilities.
  • To help reduce exposure we are limiting visitors entering our terminals to travellers and Helijet crew.
  • Plexiglass shields are in place at check-in counters as an added barrier between travellers and staff.
  • Ensuring consistent and proper hand-washing by all of our employees.
  • We welcome guests to enjoy our complimentary food and beverage, which have been realigned to offer only pre-packaged food goods, coffee, tea, juice and water, outside of the terminal where they can remove their mask and maintain a safe social distance from others. Inside of the terminal, masks can only be removed when eating or drinking and maintaining a safe social distance from others. Masks must be worn anytime when moving around the terminal.

If you have questions about any of the above Helijet or Transport Canada procedures and protocols please ask one of our agents in terminal or by phone at 1.800.665.4354 or email 

 

*Children 2-5 (inclusive) who are unable to tolerate wearing a mask in-flight may remove the mask but accompanying adult must keep the child’s mask  available. Adults who cannot wear a face covering or mask for medical or health reasons, please advise a Helijet agent in advance, and provide a medical certificate signed by a medical professional confirming the conditions preventing adherence to the requirement.  Please ask a Helijet agent for details

**A face mask or face covering with an exhalation valve or vent, a non-medical mask or face covering made with mesh or lace fabric, a neck gaiter, a bandana, a scarf, or a face shield are not acceptable as they don’t protect others from COVID-19 and don’t limit the spread of the virus.

 

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