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Updated COVID-19 Protocols For Your Healthy & Safety

By October 8, 2020July 1st, 2021IFR Blog / Helijet News

Updated Information: July 1, 2021

As British Columbia’s Restart progresses, and travel restrictions change, Helijet continues to put passenger health and safety at the forefront. We are ensuring we continue meet or exceed all safety and public health protocols including Transport Canada’s mandated Covid-19 regulations of health checks and mask requirements for all passengers from check-in to arrival including onboard, for the duration of the flight.

We are pleased to follow the guidelines of the World Travel & Tourism Council (WTTC) SafeTravels program.

As well, Helijet has taken the Helicopter Association International (HAI) COVID Clean pledge, and our Agents are taking the Province of BC’s BSAFE Training program to ensure that we maintain the trusted customer service that our travellers and colleagues expect from Helijet for a worry-free journey.

In following these program guidelines, and those mandated by Transport Canada, we pledge to meet or exceed any applicable federal, provincial, or municipal regulations introduced to prevent the transmission of COVID-19 and other infectious diseases. To adhere to these programs, Helijet continues to follow these procedures and protocols for all travellers:

  • If you are feeling unwell or exhibit known COVID-19 symptoms such as a cough or difficulty breathing, you are asked to stay home and rebook your trip for a time when you are verified symptom-free by a doctor.
  • Transport Canada requires all travellers*, over 2 years of age, to have a removeable face covering or non-medical mask** to cover their mouth and nose to prevent the inadvertent spread of COVID-19. Travellers must wear their face mask at all times during the check-in and the boarding process, and for the duration of their flight. As well, masks should be worn any time travellers are 2 metres or less away from another person, including outside of the termina, or when directed to do so by any Helijet team member. Failure to wear a mask may result in being denied boarding on this and future flights.
  • On arrival at the terminal, all passengers will undergo a temperature check by a Helijet team member using a handheld thermometer reading on the forehead. Glasses must be removed, and headwear may need to be adjusted (private screening is available upon request). You will not be able to proceed if, after two readings, your temperature is at or above 38 degrees* – the threshold set by Transport Canada.
  • All passengers are subject to a health check – specific questions relating to any symptoms you may have, and your previous or recent out of country travel itinerary. Failure to respond, or answers confirming symptoms will result in denied boarding on flights for at least 14 days.
  • Disinfecting our aircraft, and shuttle vans, according to manufacturer recommendations, between every flight or drive.
  • Conducting a detailed disinfection regime for all aircraft at the end of every day, to ensure no contaminants remain for passengers who board the aircraft next.
  • Continuously cleaning or disinfecting of our waiting area, our counters, our restrooms, and any other publicly accessible area and high touch-points of our facilities.
  • To help reduce exposure we are limiting visitors entering our terminals to travellers and Helijet crew.
  • Plexiglass shields are in place at check-in counters as an added barrier between travellers and staff.
  • Ensuring consistent and proper hand-washing by all of our employees.
  • We welcome guests to enjoy our complimentary food and beverage, which have been realigned to offer only pre-packaged food goods, coffee, tea, juice and water, outside of the terminal where they can remove their mask and maintain a safe social distance from others. Inside of the terminal, masks can only be removed when eating or drinking and maintaining a safe social distance from others. Masks must be worn anytime when moving around the terminal.

If you have questions about any of the above Helijet or Transport Canada procedures and protocols please ask one of our agents in terminal or by phone at 1.800.665.4354 or email 

 

 

 

* If you cannot wear a face covering or mask for medical or health reasons, or have a medical reason for elevated body temperature (unrelated to COVID-19), you must provide a medical certificate signed by a medical professional confirming the conditions preventing adherence to the requirement. As required by Transport Canada, the original signed, and dated, medical certificate on Doctor’s clinic letterhead – with the healthcare providers full name, licence number and contact phone number – must include the traveller’s name, date of birth, in order for a passenger to be permitted to board their flight.

**A non-medical mask or face covering with an exhalation valve or vent, a non-medical mask or face covering made with mesh or lace fabric, a neck gaiter, a bandana, a scarf, or a face shield are not acceptable as they don’t protect others from COVID-19 and don’t limit the spread of the virus.

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