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Since 1986, Helijet has provided vital air transportation across British Columbia. We take pride in supporting British Columbia’s vibrant economy and providing safe, secure, and dependable transportation between Vancouver, Victoria, Nanaimo, Prince Rupert, and Haida Gwaii.

The safety of our passengers and employees is top priority. Helijet is committed to enhancing services and facilities without compromising safety. This commitment extends to identifying, removing, and preventing barriers to equal access across our network, facilities, and services.

Accessibility Plan

In 2023, Helijet engaged InterVISTAS Consulting to evaluate its barriers and develop a plan to enhance accessibility for passengers and employees with disabilities. This plan focuses on a three-year period from 2023 to 2026 and outlines how Helijet will continue identifying, removing, and preventing barriers from being introduced into its operating environment for both passengers and employees.

Read: Helijet Accessibility Plan and Feedback Process (pdf)


Helijet welcomes feedback from passengers, employees, and disability advocacy groups. We encourage feedback on this Accessibility Plan, progress reports, and our feedback process

Designated Person:
Please direct feedback or requests for alternative formats for these documents to the following designated person:
Carla Kovacs
Director, Client Relations

Feedback Process:

Individuals may download and complete the Feedback form below or contact Helijet directly via our website, social media, toll-free number, email, mail or in-person at any of Helijet’s facilities.
Download: Helijet Accessibility Plan Feedback Form (fillable pdf)

  • Telephone (Toll-Free): +1-800-665-4354
  • TTY Relay Service:
    1. Dial 711
    2. After the operator confirmation, type in +1-800-665-4354
    3. The operator will dial the number for you and act as interpreter.
  • Fax: +1-604-273-5301
  • Email: accessibility[at]
  • Mailing address:
    Helijet International Inc.
    5911 Airport Road South
    Vancouver International Airport
    Richmond, BC V7B 1B5

Feedback may be provided anonymously by any and all of the previous methods of communication. We will acknowledge that we received feedback and will respond to it in the format in which we received it.

Alternative Formats

Helijet will provide materials in alternative formats upon request.

For braille or audio formats, Helijet will provide information in 45 days.
For large print, physical copies, or a format that is compatible with adaptive technology, Helijet will provide documentation in 15 days.