Passenger Check-in :
- Between Vancouver Harbour or Vancouver Airport and Victoria Harbour or Nanaimo Harbour; passengers must check-in for all flights at least 20 minutes prior to scheduled departure times. When flight boarding commences, seats may be forfeited. Failure to check-in may result in a no-show penalty & any onward/return flights may be cancelled.
Fare Rules / No Show & Cancellation Policy :
Subject to change without notice
- All reservations require a credit card at time of booking. Fares and figures are presented in Canadian Dollars unless otherwise noted. Fares shown include air transportation fees plus applicable taxes (GST), charges and fees.
All seats may be booked up until boarding time and listed fares are inventory controlled based on availability.
- Unless otherwise stated, all fares may be cancelled, changed and refunded up to 5pm the day prior to departure. All same-day bookings are non-refundable.
- After 5pm, all next-day travel is non-refundable and only changeable for same-day travel; fare upgrade may be required. On the day of travel, changes must be made at least 1 hour prior to departure or the cancellation fee, equal to the value of one-way travel, will apply.
- Failure to check-in 20 minutes prior to departure will also result in the cancellation of any onward and/or return reservations, with any applicable cancellation fees applied.
Service Charges :
- Service charges may apply for refund requests, changes to reservations (subject to individual fare rules) and for copies of receipts or tickets.
Travel Identification :
- To conform to Transport Canada regulations, all passengers 18 years and older must present Government issued photo ID (Passport, Drivers License & Provincial ID Card) at check-in for all Helijet flights.
- As space is limited for accessibility challenged passengers, in order to make your check-in and flight experience as pleasant as possible, passengers with limited mobility and/or special needs are required to make their seat request with a Helijet Reservations Agent by phone +1.800.665.4354 prior to booking. Bookings made online, or without prior request may not be able to be honoured for a desired flight.
A mobility device, such as wheelchair, walker, cane or crutches, may be used by the passenger to approach the aircraft, but passengers must have the ability to embark/disembark the aircraft with minimal assistance. Helicopter boarding requires the ability to step, pull or be assisted up two steps, onto the aircraft to slide across the bench seating.
Animals on Helijet :
- For the comfort and well-being of passengers and their pets, Helijet does not accept the carriage of pets in the passenger cabin nor cargo hold. The hold is not pressurized or sound-proofed like the passenger cabin and is therefore very noisy and not climate controlled.
- Due to the configuration and space of the helicopters, Helijet also does not carry Special Assistance Animals of any kind.
If you have a Special Assistance Animal, a Helijet Reservations Agent will be happy to recommend alternative carriers.
Baggage Allowance :
- Personal Baggage Allowances may vary depending on the route and aircraft type. We recommend confirming restrictions before packing for travel to ensure your check-in experience is as quick as possible.
- For scheduled flights operated by Sikorsky S-76 aircraft baggage limit is 2 pieces per person totalling 50 lbs / 22.6 kgs, no cabin baggage is allowed. Excess baggage will be accepted on a space available basis only.
- Sporting Equipment, including Skis, Snowboards, Boots, or Golf Clubs must be suitably contained and packed for air travel, Helijet does not provide any sort of packing materials required.
- Baggage may not exceed the maximum dimensions of the Sikorsky S-76 baggage compartment:
Length – 2.9ft, Width – 5.8ft, Height – 2.25ft
Restricted Articles :
- Due to Transport Canada regulations some items may be restricted from travel. Please check before packing to ensure all belongings will travel with you on your journey. Some of the items not permitted to be carried in the cabin are; firearms, sharp cutting objects, sporting equipment, restraining devices and power tools.
Visit Transport Canada’s “Prohibited Items List” for further information.
Baggage Liability :
- As noted in Rule 120 of the Helijet Local Domestic Tariff, the liability for the loss of and/or damage to any personal property, including baggage or goods is limited to an amount equal to the value of such luggage or goods which shall not exceed $500(CAD) per passenger.